Remember when the only customer communication you needed to answer was the phone? Maybe you had a few different lines in case things got busy. Sometimes there’d be calls to return when you got into the office in the morning. It all used to be so simple. More Business Means More Interactions But now? Customer  Read More

Customer loyalty is always a blessing to have. And while many businesses and organizations see it as only a plus, not necessarily contributing to their bottom line, they’ll soon realize that loyalty makes all the difference in the success of a company. This is because with the proliferation of businesses and services, customers have options.  Read More