Blogs
customer service
Remember when the only customer communication you needed to answer was the phone? Maybe you had a few different lines in case things got busy. Sometimes there’d be calls to return when you got into the office in the morning. It all used to be so simple. More Business Means More Interactions But now? Customer Read More
Do you remember the last time you experienced poor customer service? How unappreciated, put off, fed up, annoyed, and tired you felt about a business? It turns out that poor customer service experiences can do more than turn off just a few customers. It actually creates a chain of events that profoundly impacts almost every Read More
It’s a terrible feeling to have someone badmouth your business with snarky reviews and poor comments about you, your employees, and your company. Why are people so MEAN? While we’ll never really figure that out, it’s important to know how to deal with it and even turn it into a positive situation. Mean Girls, 2004 Read More
Customer loyalty is always a blessing to have. And while many businesses and organizations see it as only a plus, not necessarily contributing to their bottom line, they’ll soon realize that loyalty makes all the difference in the success of a company. This is because with the proliferation of businesses and services, customers have options. Read More