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reputation management
Attack of the Unfair Online Reviews! As a business owner, your number one goal is to provide excellent customer service. However, you’re still going to run into customers that you can’t make happy. You’re going to get some negative, unfair online reviews. Especially right now. The pool and spa industry is going through an unprecedented Read More
Whoever said Twitter is dead? The reboot of Roseanne on the ABC network was met with record-breaking views with more than 18 million people tuning in to watch its premiere. But despite its popularity, it only took one controversial Twitter post from actor Roseanne Barr to bring the whole show to an abrupt conclusion. No Read More
Addressing negative online reviews can be a delicate task. It’s important to take control over your reputation and manage reviews diligently. Small Screen Producer offers five quick tips on how to handle this challenging public feedback. 1. Keep Your Responses Simple and Direct Confronting any negative feedback head-on is essential. Replying publicly to your Read More
Every business or organization is vulnerable to crises. For any company trying to build a brand, they inevitably happen! And because crises come often unexpectedly, a PR pro will tell you that it’s always a good thing to be prepared to jump into crisis communication mode if and when the time comes. What is Read More