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reputation management
Unlike Fortune 500s and other big companies that can get away with pumping a lot of resources into their marketing strategies, pool and spa businesses need to use a more cost-effective approach. One such method is Customer Text Messaging. Text messaging can be an excellent way for small businesses to directly reach their customers and Read More
Attack of the Unfair Online Reviews! As a business owner, your number one goal is to provide excellent customer service. However, you’re still going to run into customers that you can’t make happy. You’re going to get some negative, unfair online reviews. Especially right now. The pool and spa industry is going through an unprecedented Read More
Whoever said Twitter is dead? The reboot of Roseanne on the ABC network was met with record-breaking views with more than 18 million people tuning in to watch its premiere. But despite its popularity, it only took one controversial Twitter post from actor Roseanne Barr to bring the whole show to an abrupt conclusion. No Read More
Addressing negative online reviews can be a delicate task. It’s important to take control over your reputation and manage reviews diligently. Small Screen Producer offers five quick tips on how to handle this challenging public feedback. 1. Keep Your Responses Simple and Direct Confronting any negative feedback head-on is essential. Replying publicly to your Read More